1. Agreement
These Terms govern your use of latchmarket.io, operated by Latch the Company LLC ("Latch," "we," "us"), including our phone systems, websites, Google Business Profile management, and follow-up systems, and visitors who request information through our forms. By using the sites, the services, or the messaging program, you agree to these Terms and our Privacy Policy.
2. The services
Latch provides phone systems, websites, Google Business Profile management, and related follow-up systems for local businesses, including restaurants and trades. For restaurant clients, services may also include online ordering and kitchen ticket boards. Features vary by plan. We may change, suspend, or discontinue features with reasonable notice when practicable.
3. Plans, fees, and refunds
Fees. Subscription and setup fees are as quoted in your order, checkout, or signed agreement. Subscriptions are month-to-month unless a longer term is agreed in writing.
Cancellation. You may cancel a monthly subscription at any time. Service continues through the end of the paid period. We do not refund partial months.
Setup and build fees. Setup, onboarding, and website build fees are refundable if you cancel before work begins. Once work has begun, they are non-refundable.
Failed payments. If a payment fails, we may pause the service until the account is current. Hardware you purchased is yours regardless.
4. SMS program terms
Program name: Latch Messaging
Program description: Transactional and conversational texts about Latch services you asked about or use, for example demo scheduling, appointment reminders, and account notices. Messages come from Latch.
Message frequency: Varies. You may receive several messages while scheduling a demo or while an appointment is active. Consent is not a condition of purchase.
Message and data rates may apply. Check your carrier plan for details.
Opt out: Reply STOP to cancel. You can also use STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you opt out you will receive a confirmation and no further marketing or program texts from that number (except any legally required notices). Reply START to resubscribe.
Help: Reply HELP for help, or email liam@latchmarket.io.
Support contact: liam@latchmarket.io· Latch the Company LLC, 108A Mason Ln, Oak Ridge, TN 37830
Carriers: Wireless carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
5. Acceptable use
You must provide accurate registration information, keep credentials secure, and use the services only for lawful business. You may not use Latch to spam, harass, violate TCPA/CAN-SPAM or carrier rules, scrape data you do not own, or attempt to access another customer's records. We may suspend accounts that create legal, security, or carrier-compliance risk.
6. Client responsibilities
- Accurate information. You are responsible for keeping your business information, services, prices, hours, and availability accurate in Latch. The phone system answers from the information you provide.
- Recording disclosure. Where your local law requires telling callers a call may be recorded, you are responsible for that disclosure on your lines.
- Marketing consent. If you send marketing texts or emails through Latch, you are responsible for obtaining the required consent first.
- Restaurant clients. Menu accuracy: you are responsible for keeping your menu, prices, hours, and availability accurate in Latch. Allergens and food safety: ingredient and allergen information is your responsibility. Phone system answers about allergens are informational only and do not replace your duty to know what is in your food and to train your staff.
7. Phone system disclosure
Calls to Latch-powered numbers may be answered by a virtual receptionist (phone system). Calls may be recorded and transcribed to take jobs and orders accurately and to improve the service, as described in our Privacy Policy.
8. Disclaimers
The services are provided "as is" to the fullest extent permitted by law. Latch does not guarantee uninterrupted availability, carrier delivery of every message, or any specific business outcome such as increased calls, jobs, or revenue. Nothing on our sites is legal, tax, or food-safety advice.
9. Limitation of liability
To the fullest extent permitted by law, Latch and its officers, employees, and vendors are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from use of the services. Our aggregate liability for claims relating to the services is limited to the fees paid by the claiming customer to Latch for the services in the three months before the claim.
10. Governing law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules, except where consumer protection laws of your state require otherwise.
11. Changes
We may update these Terms by posting a new version at this URL and updating the effective date. Continued use after changes constitutes acceptance of the updated Terms where permitted by law.
12. Contact
Latch the Company LLC
108A Mason Ln, Oak Ridge, TN 37830
liam@latchmarket.io